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Published : 20 OCT 2024
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Key Benefits
Client Profile
Challenge
Solutions
Key Benefits
- Seamless implementation and integration of OneIM
- Successfully redefined IAM processes
- Improved security and simplified regulatory compliance
- Tripled operational efficiency for IAM team
- Enhancing employee experience and enabling business agility and future resilience
Client Profile: POST Luxembourg
POST Luxembourg is the leading postal, telecommunications and financial services operator in Luxembourg. These services are the backbone of modern society and play an important role in the daily lives of citizens – a responsibility that the organisation takes very seriously.
Across the entirety of the organisation, POST Luxembourg is required to manage more than 4,500 identities and access privileges. As a result, the business requires a robust identity and access management (IAM) solution to safeguard client data, streamline operations and remain agile.
Revenue (2023)
216M€
Industry
Mail and Telecom
Employees
4,515 people
Challenge
IAM Experts conducted a comprehensive audit of POST Luxembourg’s IAM operations and collaborated closely to identify the optimal solution. One Identity Manager (OneIM) was selected to enhance security and ensure seamless access management controls, especially for cloud service adoption.
Solutions
IAM Experts conducted a comprehensive audit of POST Luxembourg’s IAM operations and collaborated closely to identify the optimal solution. One Identity Manager (OneIM) was selected to enhance security and ensure seamless access management controls, especially for cloud service adoption.
“We enabled deep integration between Identity Manager and ServiceNow so that POST can use Identity Manager as a single pane of glass to onboard third parties and manage end users’ access requests.”, explained Thuy Cory, Head of Account Management and Marketing at IAM Experts.
The implementation leveraged IAM Experts’ extensive expertise, guaranteeing a smooth transition and providing tailored support and expert guidance throughout the process.
“IAM Experts’ IAM tools knowledge is unique – we couldn’t find another partner that had this depth of expertise.”, stated René Drabo, IAM Manager at Post Luxembourg.
Results
- Seamless implementation and integration of OneIM: Ensured a smooth transition with minimal disruption.
- Successfully redefined IAM processes: Streamlined operations and enhanced security protocols.
- Improved security and simplified regulatory compliance: Enhanced data protection and ensured adherence to regulatory requirements.
- Tripled operational efficiency for the IAM team: Automation of manual processes allowed the team to focus on strategic initiatives.
- Enhanced employee experience: New employees and contractors could obtain system access within minutes.
- Enabled business agility and future resilience: Empowered the organisation to adopt cloud services and meet future demands.
The seamless integration of OneIM provided POST Luxembourg with advanced IAM controls, insights, and automation capabilities, helping them maintain customer trust and deliver services efficiently.
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